Refund policy

30-Day Fit Guarantee

We want you to love the way your Wearlow pants fit. If you're not happy with your fit, you have 30 days from the date of delivery to request an exchange or a refund.

Eligibility

To be eligible for a return, your item must be unworn, unwashed, free of stains, odors and pet hair, and in its original condition with tags attached. Items marked as final sale, gift cards, and items returned after the 30-day window are not eligible.

How to start a return

Email us at support@wearlow.com with your order number and the reason for your return. We'll reply within 1–2 business days with your return instructions and the return address. Please do not send your item back without contacting us first — returns sent without prior approval cannot be processed.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit. Original shipping fees are non-refundable.

Exchanges (wrong size?)

Need a different size? The fastest way is to email us at support@wearlow.com — once your return is approved and on its way back, we'll ship your new size as soon as we receive and inspect the original item.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 10 business days. Please note your bank or card provider may need additional time to post the refund.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at support@wearlow.com within 7 days of delivery with photos of the item and packaging. We'll make it right with a replacement or a full refund — at no cost to you.

Questions?

Contact us anytime at support@wearlow.com.