Shipping policy
Where we ship
We currently ship to the United States (all 50 states). We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.
Shipping rates
- Standard shipping: calculated at checkout
- FREE standard shipping on all orders over $50
Processing time
Orders are processed within 2–4 business days (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email as soon as your order ships.
Delivery time
Standard delivery takes 8–12 business days after processing. In total, please allow 10–15 business days from order to delivery. Delivery times are estimates and may occasionally vary due to carrier delays, weather, or high-demand periods.
Order tracking
Once your order ships, you'll receive an email with your tracking number. You can follow your package at any time on our Track Your Order page. Please allow 2–5 days for tracking information to become active.
Wrong address / order changes
Please double-check your shipping address at checkout. If you notice an error, contact us at support@wearlow.com within 12 hours of placing your order — once an order has shipped, we're unable to modify the address. Wearlow is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or delayed packages
If your tracking hasn't updated for more than 10 days or your order hasn't arrived within the estimated window, contact us at support@wearlow.com and we'll investigate with the carrier right away.
Questions?
Reach out anytime at support@wearlow.com — we're happy to help.